Support & help

Customer Service

Here you’ll find help with ordering, payment, delivery, returns, product enquiries and customer service. Select the topic below that you’d like to know more about, or contact us directly.

Returns

Register a return
Return conditions
Return period (30 days, free)
Received a damaged or incorrect product
Returns FAQ

Shipping

Shipping costs: Netherlands & Belgium
Delivery time
Order delayed or not delivered
Parcel tracking
Shipping FAQ

Payment

All payment methods (iDEAL, Billink, etc.)
Payment failed or declined
Refund after a return
Invoice questions
Payment FAQ

Ordering

Placing an order
Change or cancel an order
Your order status
Stock and availability
Discounts on larger quantities

Warranty and service

Warranty conditions
Report a complaint or problem
Product advice
Service and contact
Frequently asked questions

Product questions

Water filters
Emergency kits
Emergency food
Lighting & gas masks
Product FAQ

About Prepz

Our story
Our mission
Contact details
Opening hours

Terms and conditions

Right of withdrawal
Warranty (Article 10)
Delivery and performance
Complaints procedure
View all articles

My account

Manage it yourself in your account

View orders
Download invoices
Register returns
Update your details

Are you having trouble figuring it out?

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Our customer service team is available

Monday to Friday09:00 – 17:00

SaturdayClosed

SundayClosed

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