Customer Service

Order

Here you’ll find everything you need to know about placing, amending and cancelling orders with Prepz, including information on stock availability and delivery times.

Place an order

At Prepz, ordering is quick and easy. Our online shop is available 24/7.

1

Choose your products

Browse our range and add the products you want to your shopping basket.

2

Proceed to checkout

Click on the shopping basket and select ‘Checkout’. Please check your order before you continue.

3

Please enter your details

Enter your name, address and contact details. Then select your preferred payment method.

4

Confirm and pay

Please check your order again and confirm the payment. You will receive a confirmation email straight away.

Orders placed on working days before 3.00 pm will be dispatched the same day. Orders placed on Saturday or Sunday will be processed on Monday.

Changing or cancelling an order

Would you like to amend or cancel your order? Please get in touch as soon as possible, as we process orders quickly.

  • Email us as soon as possible at info@prepz.nl with your order number
  • Please specify which change or cancellation you wish to make
  • Has your order already been sent? Then it can no longer be cancelled. You can still return the product once you have received it
  • If you cancel before dispatch, you will receive a full refund

Order status

Would you like to know where your order is? There are several ways to check its status.

  • After placing your order you receive a confirmation email with your order number
  • After dispatch you receive a track and trace link by email
  • Sign in to your account and go to My orders for an overview
  • Do not have an account yet? Contact us with your order number and we will look it up for you

Stock and availability

At Prepz, you can only order products that are in stock. That way, you can be sure your order will be processed and dispatched quickly.

  • Products that are out of stock cannot be added to your cart
  • Delivery normally takes 2 to 3 working days, in exceptional cases up to 10 working days
  • If you combine products, some of which are out of stock, you will have to wait for the longest delivery time, unless otherwise agreed
  • Would you like to know when a product will be back in stock? Please get in touch via chat, email or phone
Unfortunately, collection is not possible. All our orders are dispatched via PostNL or DPD.

Discounts for bulk orders

Are you buying for a large group of people, a club, or do you want to make a group purchase? Prepz offers competitive rates for bulk orders.

  • Send an email to info@prepz.nl with your requirements
  • Please specify which products you need and in what quantities
  • You receive a no-obligation quote at a competitive price
  • For business orders, you can also contact info@prepz.nl

Frequently asked questions about ordering

Below you will find answers to the most frequently asked questions about ordering from Prepz.

Are you having trouble figuring it out?

Can’t find your question here? Please get in touch with our customer service team – we’ll be happy to help.