Customer Service

Delivery

Find information about shipping costs, delivery times, parcel tracking and what to do if your order is delayed or has not arrived.

Delivery charges

At Prepz, we offer fair and transparent delivery charges. Below is an overview of the costs per destination.

DestinationCostsFree delivery
The Netherlands€4,95From €75
Belgium€7,95From €100
All prices include VAT. Delivery charges are calculated based on the delivery address you enter at checkout.

Delivery time

We aim to deliver your order as quickly as possible. The delivery times below apply to the Netherlands and Belgium.

  • Orders placed on working days before 15:00: delivery the next working day
  • Ordered on a Saturday or Sunday: processed and shipped on Monday
  • Busy periods (such as holidays): delivery may take 2 working days
  • Belgium: 2 to 4 working days after dispatch
The delivery time starts from the moment your order has been processed and dispatched. You will receive a confirmation email as soon as your parcel is on its way.

Track & trace

After dispatch, you will receive an email with the courier's tracking link. Use it to follow your parcel's status in real time.

  • Please check your inbox (and spam folder) for the delivery confirmation from Prepz
  • Click the tracking link in the email to check delivery status
  • You can also find the status under My orders in your account
Haven’t received a confirmation email? Please check your spam folder or get in touch with us – we’ll look into it for you.

Order delayed or not delivered

It’s rare, but sometimes a parcel can be delayed. Follow the steps below if your order is later than expected.

1

Check the track & trace

Open the tracking link in your shipping confirmation. Check whether the parcel is still in transit or has been held up at a sorting centre.

2

Please allow 1 extra working day

During busy periods or due to weather conditions, a parcel may take an extra day to arrive. Please give the delivery service a little time to update the status.

3

Check a collection point

If you were not at home, the parcel may have been left with a neighbour or at a nearby PostNL/DPD collection point. Check tracking for the exact location.

4

Please get in touch with us

Has your parcel had no update for more than 3 working days? Contact us directly using the contact form or call +31 (0)85 060 7635. We will contact the courier.

Delivery in the Netherlands

We deliver throughout the Netherlands via PostNL and DPD. You will receive a notification before delivery, stating the expected delivery window.

  • Delivery on working days between 08:00 and 21:00
  • If you are not at home, the parcel will be delivered to a neighbour or a collection point
  • You can choose another delivery day or address through parcel tracking
  • Large or heavy orders may be dispatched via a different delivery service

Delivery to Belgium

Prepz also delivers to Belgium. Orders to Belgium are sent via Bpost or DPD and are usually delivered within 2 to 4 working days of dispatch.

  • Delivery throughout Belgium on working days
  • Postage €7.95, free delivery on orders of €100 or more
  • Track your parcel using the link in your dispatch confirmation email
  • Any questions about your Belgian order? Please get in touch – we’d be happy to help
Would you like to place an order for delivery to another country? Please get in touch with us via the contact form, and we’ll look at the options together.

Frequently Asked Questions about delivery

Below you will find answers to the most frequently asked questions about shipping and delivery at Prepz.

Are you having trouble figuring it out?

If your question isn’t listed here, or if you have a specific problem with your order, please get in touch with our customer service team. We’re here to help you.