Customer Service

Returns

Not happy with your purchase? No problem. At Prepz, you can return items free of charge within 30 days. You’ll find everything you need to know here.

Register a return

Registering a return is easy. Use our online returns portal and we’ll take care of the rest.

Register your return online

You can quickly and easily arrange a return via our returns portal. You’ll receive a returns label straight away, which you can print at home.

Register a return

How does it work?

1

Go to the returns portal

Click on "Register a return" above and enter your order number and email address.

2

Select the products

Please specify which products you wish to return and select the reason.

3

Print your return label

You will receive a return label straight away. Please print it out and stick it onto your parcel.

4

Drop off the parcel

Take the parcel to a collection point near you. As soon as we have received and checked your return, the full amount will be refunded to your account within 3 working days.

Return Policy

To make use of our returns policy, the following conditions apply:

  • You have the right to return your order within 30 days of receipt, without giving a reason
  • The product must be in its original condition and packaging, as far as reasonably possible
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  • You receive the total order amount back, including the original shipping costs
  • Products that have been unpacked or used may not be eligible for return. Please contact us if you are in doubt
In the case of products returned in a damaged condition or which have been used beyond what is necessary for inspection, we may charge for the resulting loss in value.

Return period

At Prepz, we offer a generous return period of 30 days. This gives you plenty of time to decide whether to keep the product.

  • The 30 day period starts on the day after you receive your order
  • Register your return before the deadline at prepz.shipping-portal.com
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By law, you have a 14-day cooling-off period, but we give you 30 days. This gives you plenty of time to think your purchase through properly.

Received a damaged or incorrect product

Have you received a product that is damaged or does not match your order? We’ll sort this out for you straight away.

  • Contact us directly via info@prepz.nl
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  • If possible, add photos of the damaged product or the incorrect delivery
  • We will send you a substitute product as soon as possible, or refund you
We always cover the cost of damaged or incorrect deliveries. You won’t have to pay anything for this.

Frequently asked questions about returns

Below you will find answers to the most frequently asked questions about returns at Prepz.

Are you having trouble figuring it out?

If your question isn’t listed here, or if you have a specific problem, please get in touch with our customer service team.