Customer Service
Product enquiries
Find information and frequently asked questions about our product categories here: from water filters to emergency kits and gas masks.
Water filters
Choose a water filter for your water source and the model’s specifications. A filter does not make every type of contaminated water safe to drink.
- Check which bacteria and parasites the specific model filters
- Compare capacity and maintenance instructions for each model
- Clean or replace parts as directed in the instructions
- Do not use water suspected of chemical contamination
Emergency kits
Compare emergency kits by their actual contents. Check how much drinking water, food, lighting and first-aid equipment you already have and what you need to add.
- Match the contents to the number of people in your household
- Recommended for at least 72 hours of self-sufficiency
- Check what each kit includes and what is still missing
- Store in a cool, dry place and check annually
Emergency food
Our emergency food has a long shelf life and is suitable for storing in your emergency kit, from energy bars to full meals.
- Shelf life of 2 to 25 years, depending on the product
- Lightweight, compact and easy to transport
- High energy content for emergencies
- Check expiry dates regularly
Lighting
Reliable lighting is essential during a power cut. Choose from torches, head torches and emergency lanterns.
- LED technology for longer battery life
- Waterproof models available
- Hands-free options available (head torches)
- Replace batteries during your annual kit check
Gas masks
A mask’s protection depends on its filter type, fit and intended use. Follow the manufacturer’s instructions; a mask is not a universal solution for every hazardous substance.
- Full-face and half-face versions available
- Replaceable filters for different applications
- Always check filter expiry dates
- Follow the instructions for correct fitting and use
Frequently asked questions about products
Below you will find answers to frequently asked questions about our products.
Can’t find your question here?
We’d be happy to help you with personalised advice on our products.
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