complaints

Do you have a complaint about a product or an order?

Call us at 085-3033729, send a message via chat, or email [email protected].

We always take our customers seriously and strive to find a suitable solution.

Alternative Complaints Mediation

Good service and satisfied customers are our number one priority at prepz.nl. We will do everything we can to find a suitable solution for your complaint.

If this doesn't lead to a solution, you can submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Consumers in the EU can also submit complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.